Invalid Violations on Driver Logs in Motive

Symptoms

• Invalid violations appearing on a driver's logs without any clear reason.

Cause 

• Outdated Driver App: The driver may be using an older version of the Motive Driver App that is not functioning properly.
• No Internet Connection: The driver might be offline, and the logs have not yet synced with the server, leading to discrepancies in HOS data.

Solution 

• Ensure the Motive Driver App is updated to the latest version.
• Ensure that the driver’s internet connection is active.

• Log out and log back in to the Motive Driver App to refresh the data sync. 

If the violations still appear incorrectly after completing the steps above, please contact Motive Support:

• Chat: Available via the Motive app or website
• Email: support@gomotive.com
• Phone: 24/7 Support Helpline at (855) 434-3564

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