Can I edit logs from the Fleet App?
Audience Fleet admins, Fleet managers Applies To Fleet App Answer No, log edits can only be done through the Driver App or the Fleet...
How to Ignore Incorrectly Recorded Drive Time using Fleet Dashboard
Audience Drivers, Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction The Ignore Drive Time feature enables Fleet Admins...
How to use the Safety section on Motive Fleet App
Audience Fleet Managers, Fleet Admins Applies To Fleet App > Safety Introduction The Motive Fleet App is designed for Fleet Admins and...
What is Motive Fleet App?
Audience Fleet Admins, Fleet Managers Applies To Fleet App Introduction The Motive Fleet App is designed for Fleet Admins and Fleet Mana...
Can we view Environmental Sensor Data on Motive Fleet App?
Audience Fleet Managers, Fleet Admins Applies To Fleet App Answer The Fleet App does not display data from environmental sensors. This in...
Locate My Asset on Motive Fleet App
Audience Fleet Admins, Fleet Managers Applies To Asset Gateway 31 (Asset Gateway Mini), Asset Gateway 31.1, Asset Gateway 31.2 Introducti...
What is Locate My Asset?
Audience Fleet Admins, Fleet Managers Applies To Asset Gateway 31 (Asset Gateway Mini), Asset Gateway 31.1, Asset Gateway 31.2 Introducti...
What is an In-cab Alerts Report?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Reports Introduction In-cab Alerts Report helps fleets enhance visibil...
What is the Driver Summary?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Introduction The Driver Summary page on the Fleet Dashboard provides a ...
What features are accessible for an Installer role in the Fleet Dashboard/Fleet App ?
Audience Fleet Managers, Fleet Admins Applies to Fleet Dashboard, Fleet App Answer Once the Installer role account is created, it enab...
How to access the Export History Page on Fleet Dashboard
Audience Fleet Manager, Fleet Admins Applies To Fleet Dashboard Introduction The new Export History provides a log of all export actions fo...
What are the Mandatory and Non-mandatory fields for bulk-upload of driver profiles?
Audience Fleet Managers and Fleet Admins Applies to Fleet Dashboard Answer The following list consists of all the fields that are mandato...
Can I delete a Deactivated Driver
Audience Fleet admins, Fleet managers Applies To Fleet dashboard Answer No, any deactivated driver who had any data/logs saved on Motive...
How to Ignore Drive Time from Mobile Browser (Android)
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction If a fleet admin does have not have access to a ...
Why am I unable to share live location?
Audience Fleet Admin, Fleet Managers Applies to Fleet Dashboard Answer Fleet Admins and Fleet Managers can share the live location of thei...
What is an interrupted trip?
Audience: Fleet Admins/Managers Applies to: Fleet Dashboard Answer Interrupted trips are trips that experience interruptions due to eithe...
How to check previous cycle's Wifi Usage?
Audience: Fleet managers, Fleet admins Applies to: Fleet dashboard Introduction Fleet Admins and Fleet Managers can check the details of ...
Can I set a speed threshold to switch Yard Move to Driving automatically?
Audience Fleet admins, Fleet managers Applies To Fleet dashboard Answer No, a speed threshold cannot be set to switch from Yard Mov...
How to edit/add recipients in Maintenance Alerts
Audience Fleet admins Applies To Fleet dashboard Introduction Motive allows Fleet Admins to review and add/remove recipients in Maintenan...
Does the Dashcam consume Vehicle Gateway Wifi data?
Audience Fleet admins, Fleet managers Applies To Fleet dashboard Answer No, the Dashcam does not consume the Vehicle Gateway's Wifi data....
Can I Add a Driver on the Fleet App?
Audience Fleet admin/Fleet manager Applies To Fleet app Answer No, a driver cannot be added through the fleet app. Fleet admins and flee...
Can I Add a Vehicle on the Fleet App?
Audience Fleet admin/Fleet manager Applies To Fleet app Answer Yes, a vehicle can be added on the fleet app. However, a Vehicle Gateway m...
How to Copy GPS Coordinates of live location from Fleet View ?
Audience Fleet admins, Fleet mangers Applies To Fleet dashboard Introduction A fleet admin can copy and share the GPS coordinates of ...
Driver is getting a 14-hour shift limit violation
Audience Drivers, Fleet admins, Fleet managers Applies To Driver App, Fleet Dashboard Symptom The driver is getting a 14-hour violati...
How to view logs of deactivated drivers from Fleet Admin Dashboard
Audience Fleet Admins Applies to Fleet Dashboard Introduction Motive allows Fleet Admins to view logs for deactivated drivers as well. I...
How to fill out the Subscription Amendment Form to Cancel Service
Audience Fleet Admin Applies To Cancellation Request Introduction In this article, you will learn how to complete the cancellation fo...
Which features are available in Enterprise subscription?
Audience Fleet admins, Fleet Managers Applies to Enterprise Subscription Answer Motive's Enterprise Subscription includes the followin...
How can Fleet Admins remove a co-driver from past logs?
Audience Fleet admins, Fleet managers Applies to Fleet dashboard Introduction Fleet Admins can remove a co-driver from a driver's past l...
How to download Driver's Vehicle Utilization Report
Audience Fleet admin Applies To Fleet dashboard Introduction Fleet Admins can find out how to get a report for a Vehicle's Utilization fo...
Why is the Fleet Manager unable to Assign Devices from the Fleet App?
Audience Fleet Managers Applies to Fleet App Answer A Fleet Manager cannot assign devices from the Fleet App. Only a Fleet Admin can assi...