Can I edit logs from the Fleet App?
Audience Fleet admins, Fleet managers Applies To Fleet App Answer No, log edits can only be done through the Driver App or the Fleet...
How to Ignore Incorrectly Recorded Drive Time using Fleet Dashboard
Audience Drivers, Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction The Ignore Drive Time feature enables Fleet Admins...
What is the Driver Summary?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Introduction The Driver Summary page on the Fleet Dashboard provides a ...
What features are accessible for an Installer role in the Fleet Dashboard/Fleet App ?
Audience Fleet Managers, Fleet Admins Applies to Fleet Dashboard, Fleet App Answer Once the Installer role account is created, it enab...
How to access the Export History Page on Fleet Dashboard
Audience Fleet Manager, Fleet Admins Applies To Fleet Dashboard Introduction The new Export History provides a log of all export actions fo...
Can I delete a Deactivated Driver
Audience Fleet admins, Fleet managers Applies To Fleet dashboard Answer No, any deactivated driver who had any data/logs saved on Motive...
How to Ignore Drive Time from Mobile Browser (Android)
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction If a fleet admin does have not have access to a ...
What is an interrupted trip?
Audience: Fleet Admins/Managers Applies to: Fleet Dashboard Answer Interrupted trips are trips that experience interruptions due to eithe...
How to check previous cycle's Wifi Usage?
Audience: Fleet managers, Fleet admins Applies to: Fleet dashboard Introduction Fleet Admins and Fleet Managers can check the details of ...
Can I set a speed threshold to switch Yard Move to Driving automatically?
Audience Fleet admins, Fleet managers Applies To Fleet dashboard Answer No, a speed threshold cannot be set to switch from Yard Mov...
How to edit/add recipients in Maintenance Alerts
Audience Fleet admins Applies To Fleet dashboard Introduction Motive allows Fleet Admins to review and add/remove recipients in Maintenan...
Does the Dashcam consume Vehicle Gateway Wifi data?
Audience Fleet admins, Fleet managers Applies To Fleet dashboard Answer No, the Dashcam does not consume the Vehicle Gateway's Wifi data....
Can I Add a Driver on the Fleet App?
Audience Fleet admin/Fleet manager Applies To Fleet app Answer No, a driver cannot be added through the fleet app. Fleet admins and flee...
Can I Add a Vehicle on the Fleet App?
Audience Fleet admin/Fleet manager Applies To Fleet app Answer Yes, a vehicle can be added on the fleet app. However, a Vehicle Gateway m...
How to Copy GPS Coordinates of live location from Fleet View ?
Audience Fleet admins, Fleet mangers Applies To Fleet dashboard Introduction A fleet admin can copy and share the GPS coordinates of ...
Driver is getting a 14-hour shift limit violation
Audience Drivers, Fleet admins, Fleet managers Applies To Driver App, Fleet Dashboard Symptom The driver is getting a 14-hour violati...
How to fill out the Subscription Amendment Form to Cancel Service
Audience Fleet Admins Applies To Cancellation Request Introduction In this article, you will learn how to complete the cancellation f...
How can Fleet Admins remove a co-driver from past logs?
Audience Fleet admins, Fleet managers Applies to Fleet dashboard Introduction Fleet Admins can remove a co-driver from a driver's past l...
How to download Driver's Vehicle Utilization Report
Audience Fleet admin Applies To Fleet dashboard Introduction Fleet Admins can find out how to get a report for a Vehicle's Utilization fo...
How to Download Trips Detail Report
Audience Fleet Admins Applies To Fleet Dashboard > Reports Introduction Fleet Managers and Fleet Admins can view details of trips and c...
How to annotate Unidentified Events on Fleet Dashboard
Audience Fleet Admin Applies To Fleet Dashboard Introduction How to add notes to the unidentified trips from fleet dashboard when the d...
How to Enable Ignore Drive Time Access for Fleet Admins
Audience Fleet admins Applies To Fleet dashboard Introduction When a fleet admin is unable to see the option to Ignore Drive Time wh...
How to change Map Mode in the Fleet App
Audience Fleet admins, Fleet managers Applies To Fleet App Introduction: The Fleet App allows users to switch the map mode control to ...
How to use Fleet App Messaging
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction Fleet Users can easily communicate with their fleet and...
Is there a dark theme option for the map on Fleet App/Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet App/Dashboard Answer No, the Fleet View map on the Fleet Dashboard doesn't have a...
Can I edit the Vehicle ID of a vehicle?
Audience Fleet admins, Fleet managers Applies To Fleet dashboard Answer No, once a vehicle is assigned a Vehicle ID it cannot be edited...
Why am I unable to Edit Current day's log for drivers from the Fleet Dashboard?
Audience Fleet Admins, Fleet Managers Applies To Fleet Admin Dashboard Answer Motive’s products prioritize Driver App’s actions for s...
How to access Log Edit reports
Audience Fleet managers, Fleet admins Applies To Fleet dashboard > Reports Introduction Fleet Admins can to access Log Edit reports throu...
How to enable Dashcam Configurable Storage
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard Introduction The Dashcam Configurable Storage feature enables Fleet Mana...
How to Switch Between Organizations on Motive Fleet Dashboard
Audience Fleet Managers, Drivers, Fleet Admins Applies To Fleet Dashboard Introduction Our Company Switcher feature allows customers to ...