How long does Motive save customer's data?
Audience Fleet Admin/Manager Applies To Fleet Dashboard Answer: Motive keeps data backups for a company for up to 2 years.
Unable to Accept the change in Logs from Drivers' App
Audience Drivers Applies to Driver App Symptoms: Change in logs from the Fleet Admin Dashboard. Changing the Duty status. ...
How to view Trips on Fleet Map
Audience Fleet Admin, Fleet Managers Applies To Fleet Admin Dashboard Introduction How to view trip history on your Fleet Map. Steps ...
Driver App Notification - Previous driver must stop driving so they user can connect. (Fix)
Audience Drivers Applies To Driver App Symptom When a user is trying to connect with the Vehicle Gateway, the driver app gives a noti...
What is the Motive Driver App update process?
Audience Drivers Applies To Mobile App Introduction Keeping the Motive Driver App up-to-date is crucial for getting the best experience...
Discrepancy in 'Vehicle Fuel Performance' report mileage and 'Distance Summary' Mileage
Audience Drivers, Fleet Admin, and Installers Applies To Fleet Dashboard Answer You will always see more mileage being displayed in th...
How to connect with an Unregulated (Non-CMV) Vehicle using Driver App
Audience Drivers Applies To Driver App Introduction ELD required drivers can now record Unregulated (non-CMV) vehicles movement as on-dut...
App is Slow/Sluggish
Audience Drivers, Fleet Managers, Fleet Admins Applies To Motive Driver App, Fleet App Symptoms Motive Driver App or Fleet app is runnin...
Upgrade your OS for Apple Devices
Audience Drivers, Fleet Managers, Fleet Admins Applies To Motive Driver App, Fleet App Introduction The minimum requirement for iOS de...
How to disable Yard Move on Driver App
Audience Drivers Applies To Driver App Introduction When stationary, drivers can remove Yard Move (On-Duty Driving) from their status usi...
How to Add or Remove a Remark in Driver App
Audience Drivers Applies To Driver App Introduction You can use the remarks feature to record information that is not already included ...
How to allow camera permission on the Android Driver App
Audience Drivers Applies To Driver App Introduction The Driver App has a feature that allows drivers to take pictures of documents (Fue...
How to set up automatic Motive App update (iOS)
Audience Drivers Applies To Mobile App Introduction Keep your device settings to enable Auto-Update in order to avail the most recent fea...
How to turn off Personal Conveyance on Driver App
Audience Drivers Applies To Driver App Introduction ELD mode-enabled Drivers can turn off Personal Conveyance (Off Duty-Driving) using Dr...
Driver App shows “Unidentified Driving”
Audience Drivers Applies To Driver App Symptoms: Driver App shows "Unidentified Driving" Notifications show Driving Events under “Unid...
Understanding the red dot (Active Malfunction) on the ELD icon in the Driver App
Audience Drivers Applies To Driver App > Logs Introduction This article walks through seeing a red dot on the ELD icon next to the Curren...
How to add multiple vehicles & odometer entries
Audience Drivers Applies To Driver App > Logs Introduction The Motive Driver App allows Drivers to add Odometer readings for multiple veh...
How to set up alerts for HOS violations on Motive Driver App
Audience Drivers Applies To Driver App Introduction Motive can alert drivers of any pending violations before they occur. This helps the ...
What is Driver Hub?
Audience Drivers Applies To Motive Driver App Introduction The Driver Hub experience on the Motive Driver App allows Drivers to easily vi...