What is a Motive Card?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Card Introduction Motive Cards comes with an integrated credit card ...
How to check the current balance of Motive Card on Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Cards Introduction Motive Card can be used to purchase fuel, pay for ...
How to check reasons for Motive cards declined transactions on Fleet Dashboard
Audience: Fleet Admins Applies to: Fleet Dashboards, Motive Card Introduction: Fleet Managers have the authority to check fuel transacti...
How to customize recipients for Motive Card emails
Audience Fleet Admins, Fleet Managers Applies To Motive Card Introduction Motive now allows Fleet Admins and Fleet Managers to define rec...
How does Motive assign a vehicle to a Motive Card's transaction using the Driver App?
How to edit Spend profiles for individuals or groups of cardholders
Introduction Once the Fleet Admin has set up the Spend profiles, they can also apply them on individual or cardholder level from their dashboard....
How to setup Spend Profiles
Audience Fleet Admins Applies To Motive Cards Introduction Motive allows Fleet Admins to set up Spend Profiles for all/specific drive...
What are Spend Profiles?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Introduction Motive allows Fleet Admins to custom set Spend Prof...
How do I use my Motive Card?
Where can I get discounts using the Motive Card?
Why our company’s nor the driver’s name is listed on Love's receipt?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer At Motive Cards, we receive information on purchases and transact...
Zip code declined on Motive Card
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Symptom(s): Zip code declined on Motive Card Transaction declined due to...
Can I do an advance money transfer from the Motive Card to my bank account?
Audience Fleet Managers, Fleet Admins Applies To Motive Card Answer No, advance money transfer from Motive Card to your bank account is ...
How to view Motive card Benefits / Rebates / Discounts
Audience Fleet Admins Applies To Motive Cards Introduction Motive allows Fleet Admins to view available Motive Card benefits/rebates/...
Plaid deposits not received
Audience Fleet Admins Applies To Motive Card Symptom(s): Plaid deposits not received Cause Banking connection issue. Solution There i...
How to add/update mobile numbers and enable/disable Fraud Controls for Motive Cards at cardholder level
Audience Fleet Admins, Fleet Managers Applies To Fleet dashboard > Cards Introduction Enabling/disabling Fraud Controls at the fleet l...
How to enable/disable Fraud Controls for Motive Cards at Fleet level
Audience Fleet Managers, Fleet Admins Applies To Motive Cards Introduction Enabling Fraud Controls for Motive cards allows Fleet Ad...
What is the Fraud Controls feature for Motive Cards?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Fleet Dashboard > Cards Introduction Motive allows Fleet Admins to enable F...
How to customize spending controls for Motive Cards
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Admin Introduction Motive allows Fleet Admins and Fleet Managers to c...
Which Motive Card transactions can I dispute?
Audience Fleet Admins Applies To Motive Cards Answer You can dispute any transaction on your Motive Card account for the reason you have....
How to Dispute a Charge
Audience Fleet Admins Applies To Motive Cards Answer Send an email with the reason for the dispute, invoice number, the screenshot of th...
Can the Motive Card be added to Love’s application?
Audience Fleet Admins Applies To Motive Cards Answer The motive card cannot be added to Love’s application. Love’s mobile app does n...
Can a customer use Motive Cards after canceling old Motive subscription?
Audience Fleet Manager, Drivers Applies To Motive Card Answer Yes, customers can still use the Motive Card if they don’t have any active...
Is there a per transaction limit on Motive Card by default?
Audience Fleet Admin Applies To Fleet Dashboard > Cards Answer By default, Motive Cards have access to the full available credit limit. F...
Is there a late fee charge on Motive Card?
Audience Fleet Managers, Fleet Admins Applies To Motive Card Answer Yes, if the invoice is not paid in full by the due date, a late fe...
What is the general policy for fraud liability?
Audience Fleet Managers, Fleet Admins Applies to Motive Cards Answer You are liable for any transactions that occur on the account, so ...
Does Motive Card work internationally?
Audience Drivers, Fleet Managers, Fleet Admins Applies To Motive Card Answer Motive Cards are accepted anywhere in the United States, Me...
How to pay bill for Motive Cards from Fleet Dashboard
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction Motive Cards are the smartest way for drivers to pay for th...
Will applying for Underwriting impact my personal credit score?
Audience Fleet Admins Applies To Motive Card Answer Motive never pulls your personal credit. We rely on your business bureau to determine...
Why do you need my Social Security Number for the Motive Card application?
Audience Fleet Admins Applies To Motive Card Answer We require your Social Security Number for the Motive Card application to perform due...