What is a Motive Card?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Card Introduction Motive Cards comes with an integrated credit card ...
What is the Audit Log for Motive Cards?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Admin Introduction The Audit Log feature on the Fleet Dashboard lets t...
What is Transaction Soft Decline?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Cards Introduction The Transaction Soft Decline feature ens...
What is Fraud Protection Guarantee?
Audience Fleet Admins Applies To Fleet Dashboard > Cards Introduction Fraud Protection Guarantee is Motive’s advanced fraud protection pr...
What is Auto Lock Enablement?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Cards Introduction Motive has introduced Auto Lock Enablement as a def...
How to enable the Edit Category option for all transactions
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Cards Introduction The Edit Category option enables Fleet Managers ...
Temporary overrides for Spend & Security Controls
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Motive Card Introduction Temporary overrides for Spend & Security Co...
Is flexible purchase scheduling supported (Limiting transactions to weekdays between 9-5)?
Audience Fleet Admins Applies To Motive Card Answer Yes, Motive allows specifying the day of the week and the hours of the day, the car...
How long do transactions stay on the FA Dashboard? Is there a storage limit for transactions?
Audience Fleet Admins Applies To Motive Card Answer Motive stores all transactions from the time a customer started using the card and ...
What is an Unassigned status in cards?
Audience Fleet Admin Applies To Fleet Dashboard, Motive Cards Answer Cards activated but not assigned to a user are known as ‘Unassigned...
How frequently can a Fleet Admin change the spending limits of a certain Card/Cardholder?
Audience Fleet Admins Applies to Fleet Admin Dashboard Answer: Currently, Fleet admins can assign specific limits for each driver/ vehic...
Why are the receipt links in the Transaction Details report not working?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard, Fleet App Answer The receipt links in the Transaction Details report ...
How to re-categorize ‘Misc’ transactions using a CSV upload
Audience Fleet Admins Applies To Fleet Dashboard Introduction Motive enables Fleet Managers to efficiently re-categorize transactions mar...
How to unfreeze a Motive Card
Audience Fleet Managers Applies To Fleet Dashboard > Cards Introduction The Fleet Dashboard allows Fleet Managers to unfreeze a frozen Mo...
What is a Fuel type mismatch?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Cards Introduction Transactions are flagged as Fuel type mismatch when t...
How to enable Auto decline Vehicle & spend location mismatch feature
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction Restricting transactions when the vehicle ...
How to disable Auto-decline Settings for specific Cards in the Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Cards Introduction Limiting transactions to when the vehicle is away f...
How does Auto-decline Vehicle & spend location mismatch work?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Cards Introduction When a transaction is auto-declined, both Fleet Manag...
What are Mobile-Based Card Unlock and Auto-Decline security settings for Motive Cards?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Cards Introduction Motive offers robust security settings for the Motiv...
How to enable/disable Mobile-based card unlock for Motive Cards assigned to vehicles
Audience Fleet Managers, Fleet Admins Applies To Motive Cards Introduction In areas with poor internet connectivity, Drivers may struggle...
What does a commercial Motive Card look like from the front and back?
Audience Fleet Managers Applies To Fleet Dashboard, Motive Cards Answer A commercial Motive Card, designed for business use, typically lo...
How can I view the list of Frozen cards on my Motive Dashboard?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer 1. Log in to the Fleet Dashboard and click the Admin icon at the ...
How can I view the list of locked cards on my Motive Dashboard?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer 1. Log in to the Fleet Dashboard and click the Admin icon at th...
How to manage Motive Card on the go using Motive Fleet App?
Audience Fleet Managers, Fleet Admins Applies To Fleet App Introduction Fleet Managers and Fleet Admins can manage Motive Card on the...
Can a Driver see all historical transactions performed against a reassigned card?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer No, if a Motive Card is currently assigned to a Driver but was prev...
Will an existing Motive Card transaction be mapped to the original assignee or a new assignee?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer All existing transactions (pending/authorized/declined/refunded/dis...
What happens to my Motive Card’s Spend Controls when it’s reassigned?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer When a Motive Card is being reassigned to a different Driver or veh...
Is there a limit on how often a Motive Card can be unassigned and reassigned?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer No, there is no limit on the number of assignments and reassignment...
Can a deactivated Motive Card be unassigned & reassigned?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer No, a deactivated Motive Card can’t be unassigned and reassigned an...
What are the Motive Card statuses in which unassign or reassignment actions are allowed?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer An active, frozen, or locked card can be unassigned and reassigned....