If your Motive Card is lost, stolen, or shows signs of suspicious activity, it's important to act quickly. This article explains how to freeze or d...
Cards
Lost or Stolen Card
Card Types
The Motive Card is a corporate fleet card that combines flexibility, security, and control. Understanding available card types and payment methods ...
How to manage Motive Cards in the Fleet App
Audience Fleet Admins, Fleet Managers Applies To Motive Card, Motive Fleet App IntroductionMotive has introduced a new My Cards feature to the...
2% Motive Card Cashback Bonus Offer (Sept 1 - Oct 31)
AudienceFleet ManagersApplies ToFleet Dashboard, Motive CardsIntroductionThe new 2% Cashback Bonus Offer for the Motive Card provides additional ea...
How to use the Motive Card Savings Calculator
Audience Fleet Admins, Fleet Managers Applies To Motive Cards IntroductionThe Motive Card Savings Calculator helps Fleet Admins estima...
Federal Fuel Tax Exemptions on Motive Card Transactions
Motive Cards simplify fuel management for fleets, offering seamless transactions and detailed reporting. This feature streamlines the complex proce...
Reporting Federal Fuel Tax on the Motive Card
Audience Drivers, Fleet Admins Applies To Motive Cards IntroductionMotive Cards now provide granular federal fuel tax information, enabling p...
How to edit Vehicle or Asset information associated with a transaction
Audience Fleet Admin, Fleet Manager Applies To Motive Cards IntroductionMotive has now introduced a pre-transaction feature that allow...
What is the Motive Cashback Bundle?
Motive is introducing a flexible, percentage-based offer for new and existing customers applying to the Motive Card from April 23rd, 2025.OverviewM...
How to enable Auto Decline when fuel level is more than X%
Audience Drivers, Fleet Admins Applies To Fleet Dashboard Introduction The Auto Decline feature helps Fleet Admins prevent unnecessary fu...
How to use the Promo Drawer in the Motive Cards Overview Page
Audience Drivers, Fleet Admins Applies To Motive Cards Introduction The Promo Drawer enhances the discoverability of promotional offers fo...
How to find and use Partner Discounts with Motive Cards
Audience Drivers, Fleet Admins Applies To Motive Cards Introduction The Motive Cards Partner Network provides exclusive fuel discounts at...
How to disable/enable the Mobile-based Card Unlock feature for Motive Cards assigned to vehicles
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Introduction Fleet Managers can enable or disable the Mobile-based ...
How to reassign Motive Card from Fleet Dashboard
This article explains how to use the new feature update to prevent mistaken card assignments and the resulting frustration. It enables Fleet Admins...
How to upload, view, remove receipts, and add comments through the Driver App?
The Motive Driver App allows Drivers to change post-transaction metadata for an already done transaction. This metadata includes editing the receip...
What is the Cash Advance feature for the Motive Card?
The Cash Advance feature allows cardholders to withdraw cash using the Motive Card for expenses such as tolls and parking fees. This prevents cardh...
How to setup and use Cash Advance on the Driver App
Audience Cardholders Applies To Driver App Introduction The Cash Advance feature enables cardholders to use the Motive Card and withdraw ...
Auto Link Bank Account for Motive Cards
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Introduction: Motive cards can only be paid with a Bank Account. There is...
Manually Link Bank Account for Motive Cards
Motive cards can only be paid with a Bank Account. No option for Debit or any other cards to pay Motive Card Balance. Fleet Admins can link bank ac...
How to enable odometer reading capture before each transaction
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction A Fleet Admin can enable odometer reading capture before...
What is Motive Card Transaction Metadata capture?
This feature enables the Fleet Admins, and Fleet Managers to capture pre-transaction and post-transaction metadata, i.e. odometer reading, vehicle ...
Points to remember while purchasing fuel with the Motive Card
Audience Fleet Admins, Drivers Applies to Motive Card Introduction: Motive has provided Fuel card services so that the customer can u...
How to unlock the Motive Driver Card if Mobile-Based Card Unlock is Enabled
Motive Cards assigned to drivers can be unlocked through the Driver App and using text SMS if Mobile-Based Card Unlock is enabled. Let’s talk in de...
What is the Motive Card Auto Freeze Feature?
Audience Fleet Managers/Fleet Admins Applies To Fleet Dashboard > Cards Answer In an effort to enhance the security of Motive cards and...
Driver ID required by Merchant for using Motive Cards
Audience Agents Applies To Motive Cards Answer: Use the last four digits of the Motive card number as driver ID at the merchant.
How to unlock a Motive Card assigned to a vehicle?
There are two ways through which cardholders can unlock the Motive Card assigned to a vehicle: Motive Card unlock through the Motive Driver App Mo...
How to reauthenticate bank account for Motive Cards
Audience Fleet Admins Applies To Motive Cards Introduction: Re-authentication of your bank account is necessary for faster and more sec...
Can a Motive Card be frozen automatically?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Answer To prevent suspected fraudulent activity, the Motive Card...
Select a vehicle for Vehicle ID Reporting
This feature enables drivers to associate every Motive Card transaction with a specific vehicle, so fleets can accurately track vehicle-level spend...
How to review suspicious Motive Card transactions
Fleet Admins and Fleet Managers can review suspicious Motive Card transactions to identify fraudulent purchases and take immediate action. Steps...