Unidentified Trips not showing in the Driver App

    Audience Drivers
    Applies To Driver App

     

    Symptoms: Unidentified Trips not showing in the Driver App

    • I can't see unidentified trips on the Driver App. 
    • My Vehicle Gateway is connected but unidentified trips aren't showing. 

     

    Cause 

    • Unstable internet connection
    • Vehicle Gateway connectivity issue

     

    Solution 

    Try any of the following solutions to access your unidentified trips: 

     

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