Why is the Driver unable to see safety events on the Driver App?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Safety Answer If the Share Safety Events with Drivers option is ena...
Driver capture button and Safety Score
The Driver capture button on the AI Dashcam lets the driver quickly capture the event or footage they find worth sharing with Fleet Admins. How Dri...
How long does it take for the changes to take effect after the speed is edited?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Safety Answer When the Fleet Admin updates speed limits using the...
Is video recovery possible in case the Dashcam is stolen?
Audience Fleet Admins Applies To Smart Dashcam, AI Dashcam Answer No, you cannot retrieve the footage if your Motive Dashcam is stolen...
AI-Powered Safety: Obstructed Camera Detection
Audience Fleet Admins Applies To Fleet Dashboard Introduction Introducing our new AI Obstructed Camera Detection: a robust solutio...
How to enable In-cab audio alerts on the Motive Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies to Fleet Admin Dashboard, Smart Dashcam, Al Dashcam Introduction Motive Dashcams provide re...
What is Electric Vehicle Tracking and Telematics?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Fleet View Introduction Fleet Admins and Fleet Managers can check the ...
How can I send a Note/Message along with printed Safety Event details to my Driver to sign?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Safety Introduction You can save Safety Event details in PDF f...
How can I check if my driver has reviewed the safety event that I marked as coachable?
Audience Fleet Admins and Fleet Managers. Applies To Safety Events, Fleet admin dashboard. Introduction Fleet admins can ma...
Are my safety events being shared with FMCSA?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Safety Scores, DRIVE V4 Answer Motive's Safety Score feature is an internal...
How to enable in-cab audio recording for a vehicle on the Fleet Dashboard
Audience Fleet Admin, Fleet Manager Applies To Fleet Dashboard > Fleet Admin Introduction Individual vehicles need in-cab audio record...
How to configure your Safety Score
Audience Drivers, Fleet Admins Applies To Driver App > Safety Introduction Motive automatically calculates a Safety Score for each Driver...
Dashcam videos not uploading/taking too long to upload
Audience Fleet Manager, Fleet Admin Applies To Safety, Dashcams Symptoms Sometimes the videos seem stuck on pending and take long to ge...
How to view Safety Score and behaviors impacting the Safety Score on Driver App?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Safety Introduction Drivers can view their current Safety Score on the...
How to enable coaching option? (Coaching greyed-out)
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Fleet users Introduction By default, the coaching option is disabled (greyed...
What are NA Severity Events?
IntroductionSafety events are often generated at an unreasonable rate in terms of event volume. This led to 2 problems:Perception: that many events...
How to view Unsafe Behavior Detection and Event Intelligence safety settings
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Safety > Unsafe Behavior Detection & Event Intelligence Introduction Motive i...
How to add an external Recipient's email for safety alerts?
Audience Fleet Managers, Fleet Admin Applies To Fleet Dashboard > Safety Introduction Fleet Admins and Fleet Managers can use the Fleet D...
Can the Vehicle Gateway stop recording the trips made by mechanics as unidentified within few miles radius?
Audience Fleet Admin, Fleet Manager Applies to Vehicle Gateway Answer: There is no functionality to stop the Vehicle Gateway from recor...
Unable to refresh image from Omnicam
Audience Fleet Admin Applies To Omnicam Symptom: Unable to refresh image from Omnicam User is unable to refresh the image from Omnicam C...
How to download Enhanced Video using Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Safety Introduction Fleet managers can now download video events with...
Why does my Safety Score shows up as N/A ?
Audience Drivers Applies To Safety Score Answer:For a new Driver You see N/A as your Safety Score, or no score assigned if you have not ...
How to request a time-lapse video from the Fleet Dashboard for AI Dashcams and AI Omnicams?
Audience Fleet Admin, Fleet Managers Applies to Fleet Dashboard > Safety Introduction Fleet Admins can request time-lapse videos to revie...
How to make the Safety Score visible for Motive Driver App via Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Admin Introduction Fleets can make the Safety Score of each Driver vi...
How the Safety Score is impacted when adjusting unsafe behavior detection settings?
Audience Fleet Admins Applies To Fleet Dashboard > Admin Answer Setting behavior event capture settings away from the Motive default ...
What Driver Identification Methods are used by Motive?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Fleet Dashboard, Driver App Introduction Motive uses multiple methods to identi...
How to Disable the Safety Score on the Motive Driver App
AudienceDrivers, Fleet Admins, Fleet Managers Applies ToFleet Admin Dashboard > Safety Steps: Disabling the Safety Score on the Motive Driver AppLo...
How to enable Engine-Off Recording
Audience Fleet Admins Applies To Fleet Dashboard > Admin Introduction Engine-Off Recording allows the dashcams to record video when the v...
How to view Unsafe Lane Change Events on the Motive Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction The dual-facing AI Dashcam uses advanced computer vision al...
How to share Dashcam videos externally?
Audience: Fleet Managers, Fleet Admins Related To: Fleet Dashboard Introduction Fleets can view videos of certain incidents and accident...